Southern Precision Outdoors will be happy to replace or refund Southern Precision Outdoors products for store credit only within 30 days of purchase if the product is damaged from manufacturing defects. No misuse or abuse of items will be returned for a full refund.
We do not accept returns for opened items or items with tags removed; these items are considered used and in some cases cannot be resold pending the manufacturer agreement or requirements. We request your understanding on this issue and pending your problem will do our best to make it right with you: we stand by the Southern in our name and believe in Southern manners and graces and care about the happiness and satisfaction of every single customer just as if we were doing business over a handshake. If we do accept a return, due to credit processing fees, shipping and shipping insurance we will charge a 15% restocking fee. This is purely to cover our costs.
We also do not cancel online orders after 24 hours.
This is because our credit card processor will process your charge within 24 hours and we have run into complicated problems trying to process a cancellation after this time period. Before 24 hours, we can cancel your order, but on a case by case basis you may lose a 5% fee. This is a charge collected by our payment processors; we don’t have any control over this.
Refunds typically post in 5-10 business days depending on your bank and method of payment.
On our end, when we press the refund button, it sends a signal to the payment processor, which then sends an automatic communication with your bank. We have no control over how long this takes.
Optics & Accessories Manufacturer Specific Return/Refund Policies
Depending on the product, the Manufacturer may have more detailed and broad return and refund policies on a case-by-case basis. We highly recommend that you look into manufacturer warrantees and policies if you have received a defective product, and are happy to assist you with your claim once you have made contact with them. Please select and refer to the appropriate manufactures Return/Refund Policies